1 post tagged “customer support jobs”
The following company has several openings for programmers and people experienced with the internet and technical support. Please read the following and visit their website to apply.
At ServerPoint Inc. we are looking for aggressive individuals to help take us to the next level. If you are interested in a rewarding career opportunity with excellent growth opportunities, come work for us and enjoy benefits like flexible hours, pro-active management style, relaxed working environments, and much more.
IMPORTANT: Please submit your resume, in PDF format, via email to: careers@serverpoint.com You must also write a letter about why we should hire you and you must include your salary expectations.
READ EVERYTHING related to the position you seek BEFORE sending a resume.
Dedicated/Virtual Server Support Level 3
This position requires a high level of knowledge in Linux and control panel software. We are proud of the technical support we provide and being able to solve just about all problems our customers have. Thus, anyone on this position must be able to resolve just about any problem in Linux and control panels such as Plesk and cPanel.
Expertise requirements:
Other requirements:
Responsibilities:
Work timing
Payment
Technical Support Level 2+ and Technical Writer
We are looking for someone that will help us write documentation for our technical support department.
Besides providing technical support to clients, you will be in charge of an internal Wiki where you will document solutions to problems. You will be helping customers, and at the same time, you will evaluate all support tickets being handled during the day and create documentation based on the problems found. You will also be in charge of filling up our knowledge base so that our clients can search for solutions without having to contact technical support.
Your job is to make it easier for clients to find information, and, for our technical support staff to find solutions.
You will also be in charge of maintaining a blog for our web site, and, writing articles for our web site (for example, an article comparing forum scripts). Which means you must have basic HTML skills (pure HTML, not using some "web editor").
This job requires that you be highly experienced with the hosting industry and that your written English skills be of the highest.
Primary requirements: same as above
Other requirements: same as above
Responsibilities: same as above
Work timing: same as above
Payment: same as above
Customer Service/Technical Support Representative - Job Code CUSSER7549
Requirements:
- This is a remote position
- Multiple day and night shifts available; early morning to afternoon (Pacific time zone) preferable
- Good computer skills on Windows and UNIX/Linux (command line) type systems (basic knowledge)
- Knowledge of Internet related software (email, FTP, etc) a must!
- Understanding of the concepts that make the Internet work (DNS, backbones, TCP/IP, protocols, etc.)
- Excellent written communication skills in English is a must
- Spanish language optional, but preferable
- Fast keyboard typer
- Ability to work extended hours
- Must have *excellent* problem solving skills
- Ability to easily retain information, as the amount of information to learn is quite extensive
- Excellent "people person" skills
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Patience (a must) and willingness to help customers is mandatory
- You will be thoroughly tested
- You must NOT simultaneously work for another company
- You will most likely be interviewed in person, as we have staff around the world that can conduct interviews
- If you are lying on your resume, don't waste your time. We can spot them easily.
- Answer customer support inquiries and requests
- Troubleshoot user problems
- Monitor uptime of services
- Handle sales to prospective customers
- And more
Jack of all Trades Assistant - Job Code OFMAN07781
The "Jacks of all Trades" at ServerPoint are some of the most important members of our staff. They are the ones that keep things running. However, they do need help doing smaller tasks so that they can dedicate their time to the more important issues. And thus, they are in need an assistant.
This position requires extreme dedication. Laziness is not an option. Our Jacks of all Trades will evaluate you and will quickly know if you are suitable for the job. If you are not, they will take action immediately. So please, don't waste their time nor yours. This position also involves working with sensitive material. Because of this, you will be investigated if you are offered the position.
Requirements:
Some responsibilities are:
We are looking for very like-minded individuals for this position. You are like-minded if:
Wage depends on skills and experience. Benefits available for full time
employees. Part-time (preferable) and full-time positions available.
Day shifts, night shifts and weekend shifts also available.
Office Manager - Job Code OFMAN07781
Requirements:
- Must be local to the Las Vegas, NV area
- Experience in computer hardware and building computers (optional, but you will be trained for such)
- Good computer skills on Windows (Linux is preferable, but optional)
- Knowledge of Internet related software (email, FTP, etc) a must!
- Must be *extremely* organized as we deal with a lot of paperwork on a daily basis
- Excellent verbal and written communication skills in English a must, as you will be handling customer service via phone and email
- Spanish language optional, but preferable
- Fast keyboard typer
- Ability to work extended hours
- Must be good with mathematics, as you will also be dealing with basic accounting
- Ability to easily retain information, as the amount of information to learn is quite extensive
- Excellent "people person" skills
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Patience (a must) and willingness to help customers is mandatory
- Answer the phone
- Help customers with accounting issues
- Build servers and install operating systems
- Monitor uptime of services
- And more
Senior Linux administrator and programmer - Job Code SNRPRO3569
Evaluation/Interview will be performed by our in-house experts. Do not apply if you do not have the knowledge and experience.
Requirements:
- No need to be local to our area
- Extensive knowledge/experience (minimum full 2 years experience) on Linux
- Minimum 2 full years experience programming in Perl/CGI
- Extensive knowledge/experience on MySQL (a must) and web servers (Zeus and/or Apache)
- Knowledge of Internet related software (email, FTP, etc) a must!
- Technical understanding of the concepts that make the Internet work (routers, backbones, DNS, server administration, etc.)
- Excellent verbal and written communication skills in English a must, as you will be handling support via phone and email
- Basic knowledge of Cisco equipment (optional)
- Ability to work extended hours
- Must be on-call 24/7/365
- Good learning skills, as the amount of information to learn is quite extensive
- Spanish language optional, but preferable
- Fast keyboard typer (must be fast at typing programming code)
- Ability to work on multiple projects, work under pressure and meet deadlines
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Work with other programmers and management to effectively deliver completed projects
- Most of your work will be programming web based software to automate the management of our servers
- System administration duties when necessary
- Monitor server stability
- Build servers and install operating systems
- Fix server and network related problems
- Programming in Perl + MySQL
- Helping customers with their dedicated/colocation servers and other networking equipment
- And more
System administrator/Programmer - Job Code WEBPRO3569
Requirements:
- No need to be local to our area
- Knowledge/experience on Linux OS (extensive knowledge a must), Perl/CGI programming (a must), command shell and HTML
- Knowledge/experience on MySQL (a must) and web servers (Zeus and/or Apache)
- Knowledge of Internet related software (email, FTP, etc) a must!
- Technical understanding of the concepts that make the Internet work (routers, backbones, DNS, server administration, etc.)
- Excellent verbal and written (a must) communication skills
- Basic knowledge of Cisco equipment (optional)
- Spanish language optional, but preferable
- Fast keyboard typer (must be fast at typing programming code)
- Ability to work on multiple projects, work under pressure and meet deadlines
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Work with other programmers and management to effectively deliver completed projects
- System administration duties when necessary
- Monitor server stability
- Fix server and network related problems
- Programming in Perl + MySQL
- Helping customers with their dedicated/colocation servers and other networing equipment
- And more
GUI/Software programmer - Job Code GUIAPP4278
Your responsibility in this position is to design cross platform GUI applications in Linux, Windows and Macintosh. Your main coding platforms will be primarily Windows and Linux. Requirements:
- No need to be local to our area
- 5+ years full time experience programming in C++
- Must have experience searching and eliminating security threats and using tools to scan for possible security holes in applications
- Expertise in cross platform programming between UNIX, Linux, Windows and Mac.
- Knowledgeable, experience, and the philosophy, with open standards
- Extensive experience with designing XUL/XPCOM based software and its integration to C++ programs
- Experience programming client/server applications, using encrypted communications
- Excellent verbal and written (a must) communication skills
- Fast keyboard typer (must be fast at typing programming code)
- Ability to work on multiple projects, work under pressure and meet deadlines
- Need to be proactive, a fast learner and must enjoy working on a dynamic environment
- Work with other programmers and management to effectively deliver completed projects
- And more
Web Designer - Job Code WEBDES7857
We are seeking a visionary web designer to add to our growing team. The ideal candidate should have 1-2 years of previous combined graphic design / web development experience on a web development team or corporate environment.
Requirements:
- No need to be local to our area
- Experience with popular Web/graphics design applications such as PhotoShop, Illustrator, Painter or similar. Experience in Photoshop 6/7 a must
- Knowledge/experience in SQL language (optional, but preferable)
- Experience with Flash (ActionScript knowledge a must), Javascript and DHTML
- Knowledge/experience on pure HTML programming
- Excellent verbal and written (a must) communication skills
- Spanish language optional, but preferable
- Ability to work on multiple projects, work under pressure and meet deadlines
- Needs to be proactive, a fast learner and must enjoy working on a dynamic environment
- Work with other designers to effectively deliver completed projects
- Design, develop and maintain multiple web sites
- And more
Notes: Wage depends on skills and experience.
To visit their website and apply, please click here!
