Stat counter is hiring customer service reps - work from home job lead
What does the role involve?
- Answering support tickets and dealing with member queries via email, phone and our support system
- Referring the more difficult or complex queries to the appropriate area
- Helping members to install StatCounter code
- Proactively suggesting ways to improve StatCounter and the service we provide
- Actively monitoring warning systems and immediately reporting any issues
- Upgrading and downgrading accounts
- Adding queries and resolutions to the StatCounter Knowledge Base
What knowledge/skills/abilities are required?
- Friendly, patient & sincere
- Fluent in English. Foreign languages are a bonus.
- Highly knowledgeable about StatCounter from a user perspective i.e. understand all the features etc
- Comfortable with basic HTML and simple website updates via FTP
- An excellent communicator (email, im, phone, support system, forum)
- Willing to ask questions and open to learning
- Able to establish priorities, handle occasional and recurring issues and work independently without strong supervision
- Available on Yahoo Messenger during working hours
- Able to work during office hours in CST (that’s GMT -5 hours)
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