Online customer support agent needed

Tier 1 Support Engineer
CERTIFICATION REQUIRED
Mac, Windows, Technical Support, Desktop, Call Center, Software, Wireless, Peripheral, Internet, XP, A+, MCP, CCNA, MCSE, CCNP, Net+

FLEXIBLE HOURS AND DAYS - WORK FROM HOME

A trusted provider of online computer support is looking for high-energy self-starters to join their world-class support team. Specifically, Our Client is looking to add Tier 1 Support candidates with Mac and Windows experience ASAP. They are currently seeking dynamic candidates who are:

1. Looking for flexibility
2. Able to work from home

Most importantly, these candidates must:

• Possess excellent communication and customer service skills.
• Genuinely care about the customer(s).
• Be highly motivated and able to work independently.
• Take ownership for problems and follow through to resolution.
• Be disciplined to work independently while working towards the goals set by Our Client’s tech team.

These candidates will be part of a growing team of Tier 1 Support Techs to work for a leader in the Computer Industry who is offering tech support to their customers across the country. Our Client is offering flexible hours for the right candidates, and this is a great opportunity for growth.

Our client is one of the fastest growing companies in the remote Home Technology Support Services industry, and they are seeking multiple people for immediate Computer Support Technician openings.

This is a Long term Contract opportunity with flexible hours and days. A variety of shifts exist over the 24x7x365 timeframe; some evening/weekend shifts will be required.

About Our Client:

This is a trusted provider of online computer support for the home, home office and small business. The company is based in Billerica, MA with remote offices throughout the U.S. Our client's premium remote computer and technology service is available to home and business PC users, business travelers, telecommuters, college students, persons with limited mobility and any PC user with Internet access. The company's remote services include support for PCs, MP3 players, PDAs and other mobile devices, networking and network devices, printers and other peripherals, digital cameras and any software, connectivity or operating system level issues. Due to the web-based nature of the company's online PC service, customers now have a more affordable, more convenient and easier computer support option at the click of a mouse. Founded in 2001, this is a privately-held corporation.

This is a Long term Contract position, through Volt Technical Resources - a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Raleigh, NC. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies in the Southeast.

Requirements:
  

To be considered, candidates must have the following credentials:

1. 3-5 years of Desktop or Call Center Support experience for all of the standard Windows-based systems and/or previous Desktop Support experience with Mac OS-based systems
2. Demonstrated strong technical skills with:
   • All of Microsoft Windows OS
   • Application support
   • Networking
3. Must be well-versed in resolving all common computer problems, including:
   • Viruses
   • Slow performance
   • Errors
   • E-mail client set-up
   • Software Installation and Configuration
   • Wireless Networks
   • Peripheral problems
4. Excellent communication and customer service skills (must genuinely care about customer)
5. Must be highly motivated and able to work independently
6. Ability to take ownership for problems and follow through to resolution
7. Candidates will need the following for remote set-up:
   • High-speed Internet access
   • Dedicated Windows-based computer with XP Pro at a minimum
   • Quiet, private workspace
   • Dedicated phone line (No VoIP)
8. Certification(s) including, but not limited to:
   • A+
   • MCP
   • CCNA
   • MCSE
   • CCNP
   • Net+
9. Desired: Bilingual in Spanish and/or Canadian French
10. Candidates without certification or failing to provide supporting documentation from an accredited institute will NOT be considered for this position.

This position is urgent and you will be given immediate consideration
should your resume meet the job requirements.

Special Instructions to begin the process:

• Please email your resume to Volt at: raleigh025404@volt.com
• Please use the entire job posting number in your subject line to ensure it gets routed to the correct Recruiter: 300293-6623-12-211525
• Please include on the subject line the website where you saw this posting.

For further information regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting and again by placing the entire job number in the subject line.

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