After hours telephone support needed - Virginia- work at home job lead

After-Hours Telephone Support

 

Right at Home, a family owned home healthcare agency located in Falls Church, Virginia is recruiting for a part-time On-Call Supervisor to work from home and answer the office phones after hours.

The business model works as follows:

When the Right at Home office closes at 5PM, the main office telephone line is forwarded to the On-Call Supervisor's cell phone. The On-Call Supervisor handles all issues and questions that arise after hours. The On-Call Supervisor has full internet access to the Right at Home office computers to view client schedules, client information and employee information. The On-Call Supervisor can also print all necessary reports, allowing him/her to perform all on-call tasks away from a home computer.

The responsibilities of the On-Call Supervisor are:

- Answer all calls to the agency during the evenings and/or weekends (Calls come from employees who need to confrm or cancel their shifts or get directions to their client's home; some calls are from people looking for a job; some calls are from clients or their adult children who need to change their schedule or to report some issue with their caregiver.
- Contact clients and/or their family members as needed based on incoming calls.
- Contact caregivers to ensure they are at their assigned client shifts
- Contact caregivers to try and fill/staff open shifts.

This position will be shared with another On-Call Supervisor. Typically the schedule will be to work a full week (or just the weekend) and then have one week off. Weekday shifts are from 5PM-8AM. Weekend shifts are from Friday 5PM to Monday 8AM. Holiday work is also required (@ a special holiday pay rate).

Skill/Job Requirements:

- A home computer with high-speed internet connection
- Willing to get calls during the evening and weekend hours.
- The ability to staff open shifts and minimize call-offs from caregivers.
- Excellent telephone etiquette and excellent customer service skills
- A life style and a home environment that is conducive to this type of non-traditional schedule and work environment.

If you enjoy working from home during nights and weekends, if you enjoy providng a much needed service to the seniors in our community, and if you enjoy working with a small team of very committed people, email us your resume and a cover letter explaining how this job would fit into your weekly routine.

Send your information to: KarenR.RightAtHomeVA@Verizon.net